7u78 Privacy Policy — Your data is safe with us

1 What Data We Collect

7u78 collects certain personal data to operate its services effectively. This data is collected solely to improve service quality and enhance your experience. We collect two types of data — what you provide directly and what is generated automatically during your use of the platform.

Information you provide directly:

• Full name, date of birth, and nationality
• Email address and mobile number
• Residential address and country
• National ID or passport number (for KYC verification)
• Payment method details (bKash, Nagad, Rocket number, or USDT wallet)
• Account username and password (stored in encrypted form)

Automatically collected information:

• IP address and device type
• Browser name and version
• Page visit time and session duration
• Game history and transaction records
• Cookie & Local Storage Data

2 How Your Information Is Used

7u78 uses your data responsibly. Every piece of information has a specific purpose and is never used beyond that. Below, we clearly explain what data we collect and why:

Your data is also used to send promotional messages (if you have opted in), resolve technical issues on the platform, and fulfill legal obligations.

3 Who Your Information Is Shared With

7u78 never sells your personal data. However, in limited circumstances, certain information may be shared with specific parties:

• Payment Processor: Necessary information is shared with payment gateways such as bKash, Nagad, and Rocket to process transactions.
• Regulatory Authority: Data may be disclosed to government or regulatory authorities when required to comply with legal obligations.
• IT Service Providers: Limited data may be shared with selected IT partners for platform operations, and they are bound by our privacy policy.
• Fraud Prevention: We work with security specialists to detect and identify fraudulent activity.

4 Cookie Policy

7u78 uses cookies on its website and app. Cookies are small text files stored in your browser that help make your experience smoother. We use the following types of cookies:

• Essential Cookies: These cookies are essential for maintaining your login session and ensuring security. They cannot be disabled.
• Functional Cookies: Used to remember your preferred language, theme, or settings.
• Analytics Cookies: Used to understand which pages are visited most and where issues may be occurring.
• Marketing Cookies: Used to show relevant offers based on your interests. You can turn these cookies off.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

5 How Long Your Information Is Retained

7u78 retains your data only for as long as necessary. Once a specific purpose is fulfilled or the defined retention period expires, your data is securely deleted.

• Account Information: For the duration your account is active and up to 5 years after closure.
• Transaction Records: Retained for a minimum of 5 years in compliance with legal obligations.
• KYC Documents: Retained for up to 5 years from the date of verification.
• Gaming Logs: Retained for a maximum of 2 years for security purposes.
• Cookie Data: Automatically deleted at the end of a session or after a maximum of 1 year.

6 Your Rights

7u78 believes you should have full control over your own data. To that end, we guarantee the following rights:

To exercise any of these rights, contact our support team. We will respond to your request within 30 days.

7 Security Measures

7u78 follows the highest industry security standards to protect your data. Our security framework is outlined below:

• 256-bit SSL/TLS Encryption: All data transmissions occur over encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security for account logins.
• Firewall & Intrusion Detection: Active monitoring to prevent unauthorized access.
• Regular Security Audits: Third-party security experts regularly audit our systems.
• Encrypted Password Storage: Passwords are never stored in plain text — only hashed versions are kept.
• Restricted Access Control: Only authorized personnel are permitted to access specific data.
• Data Backup: Regularly encrypted backups are taken to prevent data loss.

8 Children's Privacy

7u78 is an 18+ platform. We do not collect data from or provide services to anyone under 18. Age is verified at registration, and if any minor's data is collected inadvertently, it is deleted immediately.

If you believe a minor is using our platform, please notify our support team immediately. We will take prompt action.

9 Third-Party Services & Links

The 7u78 platform may integrate certain third-party services, such as payment gateways or game providers. These third parties have their own privacy policies, and 7u78 is not responsible for their data collection practices.

• Payment providers (bKash, Nagad, Rocket, etc.) operate under their own security policies.
• Game providers may collect gameplay data; we recommend reviewing their respective privacy policies.
• Before sharing data with any third party, we verify that they meet our security standards.
• Third-party service providers are required to sign our data privacy agreement.

10 Changes to the Privacy Policy

7u78 may update this Privacy Policy from time to time. When changes are made, we will take the following steps:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email address.
• A notice of changes will be displayed when you log in to the platform.
• Continued use of our services after any changes constitutes acceptance of the updated policy.

If you do not agree with any changes, please contact our support team or submit a request to close your account.

11 Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch with us. Our data protection team is always ready to respond to your messages.

• Support Email: [email protected]
• Live Chat: available around the clock within the platform
• Response time: within 72 hours
• Office Hours: Monday–Friday, 9:00 AM – 9:00 PM (BST)

We take all privacy-related requests seriously and work to resolve them as quickly as possible.