7u78 Terms and Conditions — Know Before You Play

1 General Terms & Conditions

7u78 (referred to herein as "the Platform" or "we") is an online gaming platform that provides Live Casino, Sports Betting, fish games, bingo, and a variety of other entertainment gaming services to adult users in Bangladesh and other countries.

By using the 7u78 website, mobile app, or any related platform, you confirm that you have read, fully understood, and agreed to abide by these Terms & Conditions. If you disagree with any part of these terms, please refrain from using the platform.

7u78 reserves the right to modify these Terms & Conditions at any time. Continued use of the platform following any changes will be taken as your acceptance of the updated terms.

2 Account Registration & Eligibility

To register an account with 7u78, you must meet the following requirements:

• You must be 18 years of age or older. Accounts belonging to minors will be closed and deposited funds will not be refunded.
• Only one account per person is permitted. Creating multiple accounts using the same device, IP address, or payment method is prohibited.
• You must provide accurate and complete information at the time of registration. Providing false information may result in account termination.
• You are solely responsible for keeping your account password and login credentials confidential.
• Allowing anyone else to use your account is strictly prohibited.
• When requested for KYC verification, a copy of your national ID card or passport must be provided.

7u78 reserves the right to review any application and to decline account registration without providing a reason.

3 Deposits & Withdrawals

7u78 supports multiple payment methods for deposits and withdrawals, including bKash, Nagad, Rocket, and USDT. Please comply with the following terms:

• The minimum deposit amount is BDT 200.
• A sufficient account balance and active KYC verification are required to make a withdrawal.
• Funds will only be returned to the same payment method used for the original deposit.
• Withdrawals are generally processed within 1 to 3 hours. In complex cases, processing may take up to 24 hours.
• Withdrawals will be suspended or cancelled if there is suspicion of fraudulent activity or money laundering.
• Wagering requirements must be met before bonus funds can be withdrawn.

4 Bonus & Promotion Terms

7u78 offers a range of bonuses and promotions — including welcome bonuses, deposit bonuses, cashback, referral bonuses, and VIP rewards. The following general terms apply to all bonuses:

• Each bonus offer has its own wagering requirements. Typically, you must wager between 15x and 30x the bonus amount before making a withdrawal.
• The same bonus may not be claimed more than once per account.
• Bonuses are generally valid for a limited time and will be automatically cancelled upon expiry.
• If bonus abuse is detected (multiple accounts by the same person, system exploitation, etc.), all bonuses and associated winnings will be voided.
• Bonuses may only be used on eligible games. Certain games may be excluded from bonus wagering.
• 7u78 reserves the right to modify or cancel any bonus offer at any time.

5 Gaming Rules

All games on 7u78 are powered by internationally certified Random Number Generator (RNG) technology, ensuring every outcome is completely random and impartial.

Please keep the following in mind while playing:

• If a technical error occurs during a game, the bets for that round will be voided and funds will be refunded.
• If your internet connection drops during a game, the result will be recorded on the server and will be visible once you log back in.
• In Live Casino games, the dealer's decision is considered final.
• Any winnings obtained by exploiting software bugs or errors will be considered void.
• Detailed game rules are available inside each game. Please read them before you start playing.

📋 Quick Reference — Do's and Don'ts

6 Prohibited Activities

The following actions are strictly prohibited under the 7u78 Terms & Conditions and will result in permanent account closure:

• Using automated software, bots, scripts, or artificial intelligence to play games.
• Creating multiple accounts to claim bonuses or exploit the system.
• Money laundering or transacting with illegal funds.
• Using another person's identity or payment details.
• Attempting to hack the 7u78 system or breach its security.
• Posting illegal or obscene content on the platform.
• Harassing or defrauding other users.

7 Account Suspension & Closure

7u78 reserves the right to temporarily or permanently suspend an account under any of the following circumstances:

• If evidence of a terms and conditions violation is found.
• If KYC verification does not yield satisfactory information.
• Account inactive for an extended period (12 months or more).
• By court or government order.
• At the user's own request.

You may request account closure at any time. The process will be completed within 48 hours of receiving your request, and any eligible balance will be returned.

8 Limitation of Liability

7u78 accepts no liability for the following:

• If any game or transaction is interrupted due to an internet connectivity issue.
• Delays caused by issues with third-party payment gateways or banking systems.
• If login credentials are compromised due to the user's own negligence.
• Service disruptions due to force majeure events (natural disasters, war, government restrictions).

That said, 7u78 always strives to resolve any issues promptly and provide appropriate compensation to affected users.

9 Privacy & Data Protection

7u78 treats the protection of your personal information as its highest priority. Under our Privacy Policy:

• Your name, address, phone number, and payment details are protected with SSL encryption.
• We never sell your personal information to third parties.
• No information will be shared unless required by a legal obligation or court order.
• You may request to view, correct, or delete your personal data at any time.
• Cookies and browsing data are used solely to improve your platform experience.

For more details, visit our Privacy Policy Read.

10 Policy on Changes to Terms

7u78 reserves the right to modify, supplement, or revoke these Terms & Conditions at any time. Regarding changes:

• You will be notified of significant changes via your registered email address or through an in-platform notification before the changes take effect.
• The date of any changes will be noted at the top of the page under "Last Updated".
• Continued use of the platform after any changes constitutes acceptance of the updated terms.
• If you object to any changes, you may request to close your account.

11 Responsible Gaming

7u78 believes gaming should be a source of enjoyment, not addiction. We encourage all users to play responsibly. To support this, we provide the following:

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits at any time.
• Self-Exclusion: Temporarily suspend your account for a set period of time.
• Reality Check: Receive session time reminders at regular intervals.
• Cooling-Off Period: Option to take a break from gaming for a set number of days.

If you're experiencing gaming-related issues or need someone to talk to, our support team is always here to help. To learn more about responsible gaming, visit our Responsible Gaming View the page.

12 Contact & Dispute Resolution

If you have any questions about these Terms & Conditions or wish to raise a dispute, please contact our customer support team. We aim to respond within 72 hours.

• Support Email: [email protected]
• Live Chat: available around the clock within the platform.
• Office hours: Monday to Friday, 9:00 AM to 9:00 PM (BST).

Dispute resolution process: disputes will first be addressed through the support team. If unresolved, the matter will be referred to an independent mediation board. The final decision will be binding on both parties.